Terms and Conditions

Welcome to Divine Creations Co.!

These terms and conditions outline the rules and regulations for the use of Divine Creations Enterprises, L.L.C., doing business as Divine Creations Co.'s Website, located at https://www.divinecreationsco.com.

By accessing this website, placing an order, submitting payment, or purchasing any product or service from Divine Creations Co., you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

General Information

Divine Creations Co. offers handcrafted baked goods, specialty desserts, fashion accessories, upcycled products, creative lifestyle items, and custom products. Product availability, shipping eligibility, and fulfillment methods may vary depending on product category and applicable guidelines.

We reserve the right to modify products, pricing, policies, availability, and website content at any time without prior notice.

Product Availability

Certain products may have limited availability due to inventory, seasonality, customization, permitting requirements, or production capacity.

We reserve the right to refuse, cancel, or limit any order at our discretion.

Cottage Food Products

As a New York State home processing/cottage food operation, approved baked goods are prepared and offered in accordance with current New York State Home Processing guidelines.

Approved cottage food items may only be shipped within New York State, where permitted.

Specialty Dessert Products

Our specialty desserts, including peach cobbler, banana pudding, and pies, are handcrafted in a permitted off-site facility and are offered apart from our cottage food product line.

These specialty items:

• Are not available for shipping

• Are offered exclusively through preapproved local orders only

• May be available through approved local pickup or delivery arrangements

Handmade & Upcycled Products

Handcrafted ties, necklaces, apparel, upcycled accessories, and artistic products may contain slight variations in color, texture, finish, pattern placement, or design due to their handmade or upcycled nature. These variations are considered part of the uniqueness and character of each item and are not considered defects.

Pricing & Payments

All prices are listed in U.S. dollars and are subject to change without notice.

Orders are not considered confirmed until payment has been successfully processed.

Divine Creations Co. reserves the right to cancel suspicious, fraudulent, incomplete, or unauthorized transactions.

Shipping Policy

Customers are responsible for providing accurate shipping and contact information at checkout.

Divine Creations Co. is not responsible for:

• Delays caused by shipping carriers

• Incorrect shipping addresses entered by customers

• Lost or stolen packages marked as delivered

• Carrier-related delays due to weather, holidays, or service interruptions

Shipping timelines are estimates only and are not guaranteed delivery dates.

Local Pickup & Delivery

Customers selecting local pickup or approved delivery arrangements are responsible for coordinating pickup or delivery within the agreed timeframe.

Failure to complete pickup arrangements does not qualify for refunds, chargebacks, or cancellations.

Refunds, Returns & Exchanges

Due to the handmade, customized, made-to-order, perishable, artistic, and food-related nature of our products, all sales are final.

We do not offer refunds, returns, exchanges, or cancellations on:

• Cottage food products

• Specialty desserts

• Custom orders

• Handmade products

• Personalized items

• Upcycled products

• Limited edition products

• Holiday or event orders

Customers are responsible for reviewing all product descriptions, policies, sizing, shipping restrictions, and ordering details prior to purchase.

Chargebacks & Payment Disputes

By placing an order, customers acknowledge that they have reviewed all applicable product descriptions, policies, shipping limitations, pickup requirements, and ordering terms before purchase.

Customers agree not to initiate unwarranted chargebacks or payment disputes for products or services that were properly described, fulfilled, delivered, prepared, or made available according to the policies disclosed at the time of purchase.

Divine Creations Co. reserves the right to submit the following as evidence in response to disputes or chargebacks:

• Website policies

• Product descriptions

• Customer communications

• Invoices

• Order confirmations

• Tracking information

• Delivery confirmations

• Pickup confirmations

• Policy acknowledgments

• Custom order approvals

Fraudulent chargebacks or abusive payment disputes may result in refusal of future service and additional action where permitted by law.

Intellectual Property

All content, branding, product designs, graphics, logos, photographs, artwork, text, and creative materials associated with Divine Creations Co. are the intellectual property of Divine Creations Co. and may not be copied, reproduced, distributed, or used without written permission.

Limitation of Liability

Divine Creations Co. shall not be held liable for indirect, incidental, consequential, or special damages arising from the use of products, delays, shipping issues, allergic reactions, misuse of products, or inability to use the website or services.

Customers are responsible for reviewing ingredient information and notifying us of any allergies or sensitivities prior to ordering food products.

Policy Acceptance

By using this website or placing an order through our website, invoice, social media platform, custom order form, direct payment arrangement, or other sales channel, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.

Contact Information

For questions regarding orders, policies, product availability, shipping, or custom requests, please contact Divine Creations Co. at info@divinecreationsco.com directly before placing your order.