Returns, Refunds & Order Policy

At Divine Creations Co., every product is handcrafted, customized, prepared-to-order, or carefully curated with intentional care and attention to quality. Due to the nature of our products, all sales are considered final unless otherwise stated below.

By placing an order with Divine Creations Co., the customer acknowledges and agrees to all policies, product descriptions, shipping limitations, local order requirements, and terms listed throughout this website prior to purchase.

Food Product Sales

Due to food safety regulations and the perishable nature of baked goods and specialty desserts, all food product sales are final.

We do not offer refunds, returns, exchanges, or cancellations for:

• Cottage food products

• Specialty desserts

• Custom dessert orders

• Holiday or event orders

• Perishable products

• Incorrect orders placed by the customer

Customers are responsible for reviewing all product descriptions, shipping restrictions, ingredient information, pickup arrangements, and ordering details before completing their purchase.

Specialty Dessert Orders

Specialty desserts, including peach cobbler, banana pudding, and pies, are prepared through preapproved local order arrangements only and are not eligible for shipping.

Failure to pick up or coordinate approved delivery arrangements does not qualify for refunds or charge reversals.

Handmade, Custom & Upcycled Products

Due to the handmade, custom, made-to-order, artistic, or upcycled nature of our products, all sales are final on:

• Custom ties

• Handmade necklaces

• Upcycled fashion items

• Personalized products

• Limited edition items

• Custom apparel or accessories

Minor variations in handcrafted or upcycled items are considered part of the unique nature and artistic character of the product and are not considered defects.

Shipping & Delivery

Customers are responsible for providing accurate shipping, billing, and contact information at checkout.

Divine Creations Co. is not responsible for:

• Delays caused by shipping carriers

• Incorrect addresses submitted by customers

• Lost or stolen packages marked as delivered

• Delivery delays due to weather, holidays, or carrier interruptions

Any shipping issues must be reported directly to the shipping carrier once tracking information has been provided.

Chargebacks & Payment Disputes

Customers agree not to initiate unwarranted chargebacks or payment disputes for products, services, or orders that were accurately described, fulfilled, delivered, prepared, or made available according to the policies disclosed at the time of purchase.

Divine Creations Co. reserves the right to submit:

• Order confirmations

• Tracking information

• Product descriptions

• Policy acknowledgments

• Customer communications

• Pickup arrangements

• Delivery confirmations

• Website policy records

as evidence in response to any payment dispute or chargeback claim.

Fraudulent or abusive chargeback activity may result in refusal of future service or legal action where applicable.

Order Acceptance

By completing a purchase through this website, invoice, custom order request, social media order, or direct payment arrangement, the customer confirms they have read, understood, and agreed to all store policies prior to purchase.

Contact Us

If you have any questions about our Returns, Refund & Order Policy, please contact us by e-mail info@divinecreationsco.com